Service Execution Platform
Hotel SOP software that runs inside every shift.
Every shift, five-star.
Mise turns SOPs into timed tasks on staff phones, captures photo and supervisor evidence as work happens, and builds an audit-ready service record.
Aurora Grand Colombo · Floor plan
Live
Service record · live
- 07:52·Room 204·HSK-101 started · Maya F.
- 08:14·Room 206·Step 3 of 8 · on time
- 08:39·Room 208·Photo evidence attached · step 4
- 08:42·Room 208·Supervisor sign-off · E. Rossi
- 08:47·Room 210·Released to front office
- 09:03·Lobby·Arrival check · evidence held
- 09:15·Room 305·Blocked · maintenance flag
- 09:21·Handover·Acknowledged · J. Lee
Aurora Grand Colombo demo data
Hospitality clients
- Clarks Hotels & ResortsMulti-property hotel group
- The HostellerDistributed properties
- 0 integrations required
- Any phone
- 1-property pilot
The five-second question
Hotel audit readiness, answered in one filter
“Was room 208 reset to standard this morning, and can you prove it?”
Five calls
- Call the floor supervisorWasn't there
- Radio the attendantMid-shift
- Ask for the photoSomewhere
- Search a camera rollPersonal phone
- Check the audit fileProof: none
One filter
- Standard
- HSK-101 Guest room reset
- Completed
- 08:39 · 24 of 26 min
- Evidence
- Photo, step 4 (gated)
- Sign-off
- E. Rossi · 08:42
Answered in one beat.
One loop, four moves
How Mise turns hotel SOPs into audit-ready records
- 01
Standard
Write the SOP once: steps, target time, photo gates.
- 02
Timed task
It lands on the right phone, on the clock.
- 03
Evidence
The step won't close until the photo lands.
- 04
Service record
Every close writes a timestamped row.
Six problems, one chain
Hotel operations problems Mise solves
Each one makes the next worse.
- 01
Supervisor Bottleneck
Your best operator spends the shift checking, not leading.
How Mise closes it : Supervisor Bottleneck - 02
- 03
Invisible Performance Gap
You manage by anecdote because the floor leaves no record.
How Mise closes it : Invisible Performance Gap - 04
Attrition Bleed
Every departure quietly resets your service quality.
How Mise closes it : Attrition Bleed - 05
Star Rating Ceiling
Guests review your variance, not your best rooms.
How Mise closes it : Star Rating Ceiling - 06
What it replaces
Five places. One hotel operations platform.
The SOP binder
Written once, opened never.
The WhatsApp group
Instructions that scroll away.
Memory
Whoever is senior today.
The camera roll
Proof on a personal phone.
Audit prep week
Evidence rebuilt by hand.
Mise
Standard, task, evidence and record, on one shift.
Three interfaces, one record
A hotel staff app, manager dashboard and standards workspace
Mobile-first · one thumb · cheap Android · bright daylight
Hotel staff app
The standard, on the clock, in one hand. The timed task is the interface.
Live floor
The hotel GM dashboard, live as the shift runs
Aurora Grand Colombo demo data · 468 rooms · 14 floors
- Released
- 214
- In progress
- 41
- Blocked
- 7
- Queued
- 206
- Released 214
- In progress 41
- Blocked 7
- Queued 206
- Housekeeping92%
- Food & beverage88%
- Guest relations90%
- Front office84%
- Engineering79%
View the floor data as a table
| Floor | Released | In progress | Blocked | Queued |
|---|---|---|---|---|
| 1 | 34 | 0 | 0 | 0 |
| 2 | 34 | 0 | 0 | 0 |
| 3 | 33 | 0 | 1 | 0 |
| 4 | 33 | 0 | 1 | 0 |
| 5 | 32 | 1 | 1 | 0 |
| 6 | 23 | 11 | 0 | 0 |
| 7 | 22 | 9 | 0 | 2 |
| 8 | 3 | 13 | 0 | 17 |
| 9 | 0 | 6 | 0 | 27 |
| 10 | 0 | 1 | 2 | 30 |
| 11 | 0 | 0 | 2 | 31 |
| 12 | 0 | 0 | 0 | 33 |
| 13 | 0 | 0 | 0 | 33 |
| 14 | 0 | 0 | 0 | 33 |
All figures: Aurora Grand Colombo demo data. A fictional property used to demonstrate the manager view.
Zero setup
Runs on what your hotel already has
Any browser
Mobile data
No PMS integration
No hardware
Back of the envelope
What staff turnover costs your hotel
Your numbers, fully editable.
Annual cost of staff turnover
₹43,20,000
Assumes ₹30,000 per replacement (editable).
Who it's for
Hotel operations software for every decision-maker
The people behind it
Mise founders and advisory board
Co-Founder & COO
Ali Electricwala
“A pilot is only real when the evidence is already piling up in week one.”
Co-Founder & CEO
Sehej Sharma
“A standard only counts when it is the task someone is doing right now.”
Co-Founder & CTO
Aditya Mishra
“Every screen has to earn its place on a 340px phone held in one hand.”
Advisory board
Straight answers
Hotel SOP software FAQ
What is Mise?
Mise is a service execution platform for hotels. It turns SOPs into timed tasks on staff phones, captures photo and supervisor evidence as the work happens, and compounds it into an audit-ready service record. Not an LMS. No PMS integration required.
Is Mise an LMS?
No. An LMS tracks course completion. Mise runs SOPs as timed tasks during the shift and records whether each standard was executed, with evidence.
How does Mise digitize hotel SOPs?
Each SOP becomes a timed task: steps, target time, reference photos and photo gates, published straight onto staff phones.
What evidence does Mise capture?
Photos on gated steps, a timestamp per step, time against target, the standard version and supervisor sign-off, all captured inside the task.
Does Mise need PMS integration?
No. Mise runs in any browser, on any phone, over mobile data. No PMS integration, no hardware.
Who uses the three interfaces?
Staff run timed tasks on the mobile app; supervisors and managers use the desktop dashboard; standards owners write and publish in the standards workspace.
How does a pilot work?
One property, usually starting in housekeeping. Your standards become timed tasks, and the service record fills with evidence from the first shifts.
Is Mise related to Focus Realm?
Yes. Mise is a Focus Realm company, founded by Sehej Sharma, Ali Electricwala and Aditya Mishra. It is not affiliated with Focus Softnet.
Book a demo
See it on a real shift. No feature tour.
Fifteen minutes. Your SOP, as a timed task, on a live demo property.