The platform
Hotel operations software with three interfaces and one service record
Mise is hotel operations software built as three separate interfaces: a mobile staff app where SOPs run as timed tasks, a desktop manager dashboard where supervisors see the live floor, and a desktop standards workspace where standards are written and published. All three share one audit-ready service record. No PMS integration, no hardware.
Last updated
Staff · Mobile-first
The hotel staff app built around the next timed task
The standard, on the clock, in one hand. The timed task is the interface.
Who: Room attendants, front office, F&B and every team doing the work. Demo persona: Maya Fernando, room attendant.
Today, then next
The next timed task first, with a countdown against its target time.
Photo gates
A step that needs proof will not close until the photo lands.
Standards library
Search the way you'd ask a colleague: "weak shower", "guest lost a key".
Briefs and sequence
Operating briefs unlock in the order the work happens.
Handover and recovery
Gated shift handover and a guided service recovery flow.
A record they own
Each person's service record: verified standards and feedback.
Today · Next timed task, live countdown · Aurora Grand Colombo demo data
SOPsThe standard for the work in front of you 
BriefsOperating briefs paired to today's work 
SequenceReadiness, in the order the work happens 
Service recordFive-star readiness, shift after shift 
InboxAssignments, supervisor notes and receipts
Manager · Desktop-primary
The hotel manager dashboard that puts attention where service needs it
Who needs a decision now, and which standards are moving. One screen, fed by the floor.
Who: Supervisors, duty managers, heads of department and GMs. Demo persona: Elena Rossi, operations manager.
Live service picture
Readiness, service health and guest signal, together.
Assignments
Push a standard to a role or person, with a deadline.
Acknowledgement desk
Who confirmed the current standard, with a record ID. CSV export.
Team progress
Readiness gaps and service evidence per person.
SOP results
Which standards staff reach for, and which change the shift.
Exceptions first
Blocked rooms, late tasks and missing evidence surface.
Overview · One hotel, every promise visible · Aurora Grand Colombo demo data
AssignmentsSet the standard before service starts 
AcknowledgementsSee who confirmed the current standard 
Team progressThe person behind every result 
SOP resultsWhat changes the shift
Standards · Desktop-only
The standards workspace: write once, publish into the shift
Write it, mark which steps need proof, publish. It is in the next shift.
Who: Quality, standards or L&D leads, or the head of department who owns the standard. Demo persona: Amina Rahman, standards author.
Form, not page builder
Instruction, reference photo, final checklist. Everything else removed.
Evidence by design
Choose which steps are photo gates.
Publish to the shift
One action puts it in the library and on the assignment desk.
Floor feedback
Staff notes arrive with the exact standard version attached.
Create standard · Turn the standard into a clear shift sequence · Aurora Grand Colombo demo data
Feedback inboxWhat staff are telling you about the standard
Shared by all three
The service record: housekeeping task tracking software that writes the audit trail
Every timed task, in every department, writes one attributable entry. Managers use it to see readiness and exceptions live; staff see their own verified standards; audits filter and export it. Nobody compiles it, because the work writes it.
Service record entry · Aurora Grand Colombo demo data
- Standard & version
- HSK-101 · v6
- Person
- Maya Fernando, room attendant
- Where
- Room 208 · Floor 2
- Time
- 08:15 → 08:39 · 24 of 26 min
- Evidence
- Photos on steps 4 and 7 (gated)
- Sign-off
- E. Rossi · 08:42
Hotel operations software: frequently asked questions
Why does Mise have three separate interfaces?
Because the three jobs have nothing in common. Staff need one task, one thumb and a small screen in daylight. Managers need a live picture of the floor on a desktop. Standards owners need a focused authoring workspace. One responsive layout would compromise all three.
Is Mise a hotel SOP management system?
Yes, and more than storage. As a hotel SOP management system, Mise holds versioned standards, but its core job is execution: each SOP runs as a timed task on staff phones, with photo evidence and sign-off, building an audit-ready service record.
Does Mise do housekeeping task tracking?
Yes. Housekeeping task tracking is where most pilots start. Each room runs as a timed task with steps, a target time and photo gates, and the manager dashboard shows progress, blocked rooms and missing evidence by floor.
Book a demo
See it on a real shift. No feature tour.
Fifteen minutes. Your SOP, as a timed task, on a live demo property.