Frequently Asked Questions

Mise is the service execution platform (SEP) for hotels. It does not write your standards: it implements the SOPs your hotel already has, running them as timed tasks on staff phones in every department, capturing photo and supervisor evidence as the work happens, and building an audit-ready service record. Not an LMS. No PMS integration required.

A service execution platform (SEP) is dedicated operational software that transforms a hotel's written guidelines into active floor execution. Mise is the service execution platform (SEP) for hotels: it does not write your standards; it implements the SOPs your hotel already has, running them as timed tasks on staff phones in every department, capturing photo and supervisor evidence as work happens, and building an audit-ready service record.

No, Mise is strictly not an LMS. Traditional LMS platforms provide passive training videos and course modules for new hires. In contrast, Mise is an active hotel operations execution platform that drives daily, real-time shift accountability on the floor where work actually happens.

No. Mise (pronounced "meez", from the kitchen discipline mise en place) is the service execution platform (SEP) that hotels use to run their existing standards. It is not a hotel, an event venue or a MICE (meetings, incentives, conferences and exhibitions) business, and it does not take bookings.

Yes. Mise is built by Focus Realm, its parent company, founded by Sehej Sharma, Ali Electricwala and Aditya Mishra. Mise is Focus Realm's hospitality platform. It is not affiliated with Focus Softnet or its Focus e-RMS product.

No. Mise is not a property management system and does not handle reservations, rates, folios or room inventory. It runs service standards (the work that happens in rooms, outlets and at the desk) and records evidence of it, alongside whichever PMS you already use.

Mise comes from mise en place, the kitchen discipline of having everything in its place before service starts. Mise brings that discipline to every department, on every shift.

"Ghost SOPs" occur when paper checklists or digital checkboxes are marked as "done" without physical completion on the floor. Mise eliminates ghost SOPs by acting as a dedicated photo proof execution platform. Frontline staff must submit timestamped visual proof for room setups, safety checks, and maintenance repairs before a task can be logged.

Floor supervisors typically spend hours walking corridors to verify completed work manually. Functioning as high-accountability supervisor verification execution software, Mise allows department heads to inspect image proof and approve or reject tasks directly on their mobile screens, clearing inspection bottlenecks instantly.

Mise is the service execution platform (SEP) for hotels. It does not write your standards; it implements the SOPs your hotel already has, running them as timed tasks on staff phones in every department. Because it focuses entirely on floor-level service execution and supervisor verification, no PMS integration is required, enabling deployment across your property from day one.

Mise stops "ghost SOPs"—tasks checked off without actual execution—by requiring mandatory timestamped photo proof and supervisor evidence as work happens. Supervisors review task proof directly on their mobile devices, clearing inspection bottlenecks on the floor while building an audit-ready service record.

WhatsApp group chats and static Excel files lack real-time accountability, timed execution schedules, and structured proof. Mise replaces unstructured messaging with an accountable service execution platform that runs your standards as timed tasks on staff phones, tracks shift handovers, and maintains searchable execution records.

Mise is built to execute standards across every department—including housekeeping, front office, maintenance, and F&B—rather than functioning solely as a single-department tool. It tracks timed task execution, captures supervisor sign-offs, and automatically builds permanent, audit-ready service records for hotel brand compliance without acting as an LMS.

No, Mise never writes or invents SOPs. Your hotel retains full ownership of its operational rules and brand standards. You simply bring your existing procedures, and Mise puts them into execution as structured, timed tasks delivered directly to staff devices.

Mise captures photos on gated steps, a timestamp for every step, task start and finish times against the target, the standard version, the person and location, and supervisor sign-off. Evidence is captured inside the task as the work happens, not uploaded afterwards.

Staff in every department, from front desk agents and cooks to technicians, security officers and therapists, use the mobile staff app to run timed tasks. Supervisors, duty managers and department heads use the desktop manager dashboard. Whoever owns the standards, often a quality, standards or L&D lead, uses the desktop standards workspace to write and publish them.

A photo gate is a step that cannot be completed until a photo is taken from inside the task. Standards owners choose which steps are gated, usually the ones a guest or auditor would check, so evidence exists for every one of them by design.

A service record is the time-ordered, attributable record of every standard executed at a property: the standard and version, the person, the location, times against target, completed steps, photo evidence and supervisor sign-off. Mise builds it automatically as tasks are completed.

Yes. The staff app runs in the browser of the phones staff already carry, with nothing to install from an app store. It is designed for one thumb on a small screen, in bright daylight, on a budget Android phone, over mobile data.

New joiners receive operating briefs sequenced in the order the work happens, each with an inline readiness check, and run the same timed tasks as experienced staff with the standard on screen. Supervisor sign-off on evidenced tasks marks them ready for each standard.

Mise operates completely standalone. Traditional hotel software requires months of complex IT work, vendor API negotiations, and expensive Property Management System (PMS) integrations before deployment. Because Mise focuses on staff task timing, visual verification, and supervisor evidence, it requires zero PMS integration and runs in the browser on any iOS or Android phone from day one.

A pilot is scoped to one property, starting with the department where standards slip most: front office, housekeeping, F&B, kitchen or engineering. We convert your most important standards into timed tasks, your team runs them on real shifts, and the service record fills with evidence from the first days. Scope, and therefore pricing, is agreed on a call rather than from a rate card.

The first standards can run within days of starting a one-property pilot. Setting up one existing standard as a timed task takes minutes once its steps are clear; we do one live during the 15-minute demo.

We do not publish prices. Pilots are scoped per property, and pricing follows the scope we agree after a 15-minute demo. Book a demo to discuss your property.

Mise is built for every department across your property. Housekeeping: timed room checks, turndown schedules and linen controls with photo proof. Front desk: duty manager shift handover logs, VIP arrivals and guest issue tracking. Maintenance: equipment servicing, work order sign-offs and facility inspections. Food & beverage: kitchen sanitation schedules, temperature tracking and pre-service setup checks. Kitchen, security and safety, and spa and wellness teams run their standards the same way.

Mise runs on Google Cloud and Firebase. Our security page explains what data is collected, how access is controlled by role, and how our policies reflect India's Digital Personal Data Protection Act, 2023.

We do not claim any security or compliance certifications. Our security page states plainly how data is handled and which controls are in place today.

Mise is for hotels, resorts and hotel groups, and for the people accountable for service there: HR Directors, General Managers, L&D Heads and hotel-group founders and operators.

Mise works with hotels in India and across South Asia, including Sri Lanka. It runs in a browser with no integrations, so there is no technical restriction on location.