Mise FAQ: hotel SOP software, answered

Mise is a service execution platform for hotels. It turns SOPs into timed tasks on staff phones, captures photo and supervisor evidence as the work happens, and compounds it into an audit-ready service record. Not an LMS. No PMS integration required.

No. Mise is a service execution platform, not an LMS. A learning management system tracks courses and completion. Mise runs your SOPs as timed tasks during the shift and records whether each standard was executed, with photo evidence and supervisor sign-off, in an audit-ready service record.

Yes. Mise is built by Focus Realm, its parent company, founded by Sehej Sharma, Ali Electricwala and Aditya Mishra. Mise is Focus Realm's hospitality platform. It is not affiliated with Focus Softnet or its Focus e-RMS product.

No. Mise is not a property management system and does not handle reservations, rates, folios or room inventory. It runs service standards (the work that happens in rooms, outlets and at the desk) and records evidence of it, alongside whichever PMS you already use.

Mise comes from mise en place, the kitchen discipline of having everything in its place before service starts. Mise brings that discipline to every department, on every shift.

Mise turns each SOP into a timed task. The standards owner writes the steps, a target time and reference photos in the standards workspace, marks which steps need photo evidence, and publishes. The standard then arrives on staff phones as a timed task with a countdown, and every completion writes to the service record.

Mise captures photos on gated steps, a timestamp for every step, task start and finish times against the target, the standard version, the person and location, and supervisor sign-off. Evidence is captured inside the task as the work happens, not uploaded afterwards.

Staff such as room attendants, front office and F&B teams use the mobile staff app to run timed tasks. Supervisors, duty managers and department heads use the desktop manager dashboard. Whoever owns the standards, often a quality, standards or L&D lead, uses the desktop standards workspace to write and publish them.

A photo gate is a step that cannot be completed until a photo is taken from inside the task. Standards owners choose which steps are gated, usually the ones a guest or auditor would check, so evidence exists for every one of them by design.

A service record is the time-ordered, attributable record of every standard executed at a property: the standard and version, the person, the location, times against target, completed steps, photo evidence and supervisor sign-off. Mise builds it automatically as tasks are completed.

Yes. The staff app runs in the browser of the phones staff already carry, with nothing to install from an app store. It is designed for one thumb on a small screen, in bright daylight, on a budget Android phone, over mobile data.

New joiners receive operating briefs sequenced in the order the work happens, each with an inline readiness check, and run the same timed tasks as experienced staff with the standard on screen. Supervisor sign-off on evidenced tasks marks them ready for each standard.

No. Mise needs no PMS integration and no hardware. It runs in any browser, on any phone, over mobile data. Staff use the phones they already carry and managers use any desktop browser, so a pilot starts on a property rather than on an integration project.

A pilot is scoped to one property, usually starting in housekeeping. We convert your most important standards into timed tasks, your team runs them on real shifts, and the service record fills with evidence from the first days. Scope, and therefore pricing, is agreed on a call rather than from a rate card.

The first standards can run within days of starting a one-property pilot. Converting a single SOP into a timed task takes minutes once its steps are clear; we do one live during the 15-minute demo.

We do not publish prices. Pilots are scoped per property, and pricing follows the scope we agree after a 15-minute demo. Book a demo to discuss your property.

Any department that runs repeatable standards. Most pilots start in housekeeping because room readiness is easy to evidence, then extend to front office, food and beverage and other departments.

Mise runs on Google Cloud and Firebase. Our security page explains what data is collected, how access is controlled by role, and how our policies reflect India's Digital Personal Data Protection Act, 2023.

We do not claim any security or compliance certifications. Our security page states plainly how data is handled and which controls are in place today.

Mise is for hotels, resorts and hotel groups, and for the people accountable for service there: HR Directors, General Managers, L&D Heads and hotel-group founders and operators.

Mise works with hotels in India and across South Asia, including Sri Lanka. It runs in a browser with no integrations, so there is no technical restriction on location.