Service Execution Platform
The service execution platform for hotels. Every department, every shift.
Every shift, five-star.
The standalone service execution platform (SEP) for front office, housekeeping, F&B, kitchen, engineering, security and spa. Bring the standards you already have; Mise runs them as timed tasks with photo proof and one audit-ready record.
Aurora Grand Colombo · Property map
Live
Lobby · front desk · FO-204 Arrival to key · VIP arrival · 6-min target · photo: ID + room-ready confirmation
Service record · live
- 08:02·Front desk·FO-204 arrival closed · 5 of 6 min
- 08:11·Kitchen·KIT-115 temp log · evidence held
- 08:39·Room 208·HSK-101 photo evidence · step 3
- 09:27·Room 512·ENG-402 fixed + tested · 13 of 15 min
- 10:41·Restaurant·FB-310 breakfast close · signed off
- 10:52·Spa room 3·SPA-210 turnover · room reset photo
- 02:38·Floors 1–14·SEC-020 fire-exit round · 28 exits
- 11:05·Room 305·Blocked · engineering flag raised
Aurora Grand Colombo demo data
How Mise deploys
- 0 integrations required
- Any phone
- 1-property pilot
The five-second question
Hotel audit readiness, answered in one filter
“Was the VIP in 1204 roomed within six minutes, and can you prove it?”
Five calls
- Call the duty supervisorOff shift
- Radio whoever was onMid-task
- Ask for the photoSomewhere
- Search a camera rollPersonal phone
- Check the audit fileProof: none
One filter
std:FO-204 · today · VIP
- Standard
- FO-204 Arrival to key
- Completed
- 08:02 · 5 of 6 min
- Evidence
- Photo: ID + room-ready confirmation
- Sign-off
- J. Lee · 08:05
Answered in one beat.
One loop, four moves
How Mise turns your existing standards into audit-ready records
- 01
Standard
Bring the SOPs you have: steps, target time, photo gates.
- 02
Timed task
It lands on the right phone, on the clock.
- 03
Evidence
The step won't close until the photo lands.
- 04
Service record
Every close writes a timestamped row.
Six problems, one chain
Hotel operations problems Mise solves
Each one makes the next worse.
- 01
Supervisor Bottleneck
Your best operator spends the shift checking, not leading.
How Mise closes it : Supervisor Bottleneck - 02
- 03
Invisible Performance Gap
You manage by anecdote because the floor leaves no record.
How Mise closes it : Invisible Performance Gap - 04
Attrition Bleed
Every departure quietly resets your service quality.
How Mise closes it : Attrition Bleed - 05
Star Rating Ceiling
Guests review your variance, not your best rooms.
How Mise closes it : Star Rating Ceiling - 06
What it replaces
Five places. One service execution platform.
The standards binder
Written once, opened never.
The WhatsApp group
Instructions that scroll away.
Memory
Whoever is senior today.
The camera roll
Proof on a personal phone.
Audit prep week
Evidence rebuilt by hand.
Mise
Standard, task, evidence and record, on one shift.
Three interfaces, one record
A hotel staff app, manager dashboard and standards workspace
Mobile-first · one thumb · cheap Android · bright daylight
Hotel staff app
The standard, on the clock, in one hand. The timed task is the interface.
MMiseEvery shift, five-star
STAFFARDemo pilot · Front office · Aurora Grand
Sunday · Morning shift · 07:00–15:30
Good morning, Arjun. Make the next arrival remarkable.
The VIP in 1204 lands at 08:00. Your timed task, live standard and five-star welcome are ready before the car arrives.
Live on shift6 min target
Next timed task
Front desk · VIP arrival
FO-204 · Arrival to key
Photo gate: ID + room-ready confirmation
Earlier today · service record
- 07:48 · Front desk · FO-204 closed · 5 of 6 min
- 07:31 · Front desk · Room-ready confirmed
- 07:12 · Handover · acknowledged
TodayStandardsBriefsSequenceInbox
Live floor
The hotel GM dashboard, live as the shift runs
Aurora Grand Colombo demo data · 7 departments · 255 tasks this shift
Front office · FO-204 Arrival to key · this shift
- Closed
- 46
- In progress
- 9
- Blocked
- 1
- Queued
- 8
- Closed 182
- In progress 34
- Blocked 5
- Queued 34
- Front office86%
- Housekeeping91%
- F&B service88%
- Kitchen94%
- Engineering82%
- Security97%
- Spa89%
View the department data as a table
| Department | Closed | In progress | Blocked | Queued | Readiness |
|---|---|---|---|---|---|
| Front office | 46 | 9 | 1 | 8 | 86% |
| Housekeeping | 52 | 11 | 2 | 9 | 91% |
| F&B service | 31 | 6 | 1 | 5 | 88% |
| Kitchen | 18 | 2 | 0 | 4 | 94% |
| Engineering | 14 | 3 | 1 | 3 | 82% |
| Security | 9 | 1 | 0 | 2 | 97% |
| Spa | 12 | 2 | 0 | 3 | 89% |
All figures: Aurora Grand Colombo demo data. A fictional property used to demonstrate the manager view.
Zero setup
Runs on what your hotel already has
Any browser
Mobile data
No PMS integration
No hardware
Back of the envelope
What staff turnover costs your hotel
Your numbers, fully editable.
Annual cost of staff turnover
₹43,20,000
Assumes ₹30,000 per replacement (editable).
Who it's for
Hotel operations software for every decision-maker
The people behind it
Mise founders and advisory board
Co-Founder & COO
Ali Electricwala
“A pilot is only real when the evidence is already piling up in week one.”
Co-Founder & CEO
Sehej Sharma
“A standard only counts when it is the task someone is doing right now.”
Co-Founder & CTO
Aditya Mishra
“Every screen has to earn its place on a 340px phone held in one hand.”
Advisory board
Field notes
Hotel service execution guides
Straight answers
Service execution platform FAQ
What is Mise?
Mise is the service execution platform (SEP) for hotels. It does not write your standards: it implements the SOPs your hotel already has, running them as timed tasks on staff phones in every department, capturing photo and supervisor evidence as the work happens, and building an audit-ready service record. Not an LMS. No PMS integration required.
What is a service execution platform (SEP) for hotels and why is PMS integration not required?
Mise is the service execution platform (SEP) for hotels. It does not write your standards; it implements the SOPs your hotel already has, running them as timed tasks on staff phones in every department. Because it focuses entirely on floor-level service execution and supervisor verification, no PMS integration is required, enabling deployment across your property from day one.
How does a service execution platform eliminate "ghost SOPs" and supervisor bottlenecks?
Mise stops "ghost SOPs"—tasks checked off without actual execution—by requiring mandatory timestamped photo proof and supervisor evidence as work happens. Supervisors review task proof directly on their mobile devices, clearing inspection bottlenecks on the floor while building an audit-ready service record.
Why should hotel operations replace WhatsApp and Excel with a service execution platform?
WhatsApp group chats and static Excel files lack real-time accountability, timed execution schedules, and structured proof. Mise replaces unstructured messaging with an accountable service execution platform that runs your standards as timed tasks on staff phones, tracks shift handovers, and maintains searchable execution records.
How does Mise support multi-department hotel operations and audit compliance?
Mise is built to execute standards across every department—including housekeeping, front office, maintenance, and F&B—rather than functioning solely as a single-department tool. It tracks timed task execution, captures supervisor sign-offs, and automatically builds permanent, audit-ready service records for hotel brand compliance without acting as an LMS.
Is Mise a Learning Management System (LMS)?
No. An LMS tracks course completion. Mise runs your existing standards as timed tasks during the shift and records whether each standard was executed, with evidence.
Does Mise replace my existing hotel standards or write new ones?
No. Mise implements the standards you already have. Each one becomes a timed task with steps, target time and photo gates, on staff phones.
What evidence does Mise capture?
Photos on gated steps, a timestamp per step, time against target, the standard version and supervisor sign-off, all captured inside the task.
Why is PMS integration not required to run Mise?
No. Mise runs in any browser, on any phone, over mobile data. No PMS integration, no hardware.
Who uses the three interfaces?
Staff run timed tasks on the mobile app; supervisors and managers use the desktop dashboard; standards owners write and publish in the standards workspace.
How does a pilot work?
One property, starting with the department where standards slip most — front office, housekeeping, F&B, kitchen or engineering. The standards you already have become timed tasks, and the service record fills with evidence from the first shifts.
Is Mise related to Focus Realm?
Yes. Mise is a Focus Realm company, founded by Sehej Sharma, Ali Electricwala and Aditya Mishra. It is not affiliated with Focus Softnet.
Book a demo
See it on a real shift. No feature tour.
Fifteen minutes. Your existing standard, running as a timed task on a live demo property.