Glossary
What is a digital SOP?
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Digital SOP in hotel operations
Moving an SOP into a shared folder is digital storage. A digital SOP, in the sense that matters for operations, is one that runs: it reaches the person doing the work as a timed task, shows the steps at the moment of work, and records execution with evidence.
Three levels of digital
- Digitized document: a PDF in a folder. Easier to find, still separate from the work.
- Digital checklist: a list that can be ticked. Closer to the work, weak on proof.
- Executed standard: a timed task with photo gates and sign-off. The standard runs and leaves a record.
Read the full guide to digitizing hotel SOPs.
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